All of our inventory is available to view, with pricing, on the website under the Inventory tabs and is organized by collections. Each item has a name. Once you have determined which items you would like to include for your event click Add to Wishlist on those items which will place them in your "cart", then, submit your order with your event and vendor details for review. We will receive a copy of your order and will be able to approve any will contact you within 72 hours with the delivery fees associated with your location. Once approved, you will receive a rental agreement sent to your email for signature. We will accept an electronic signature and payment via with an added 4% processing fee.

Yes, you can view our event decor items in person before making a rental decision. We encourage you to schedule an appointment to visit our showroom and see the decor up close. This is a great opportunity to better understand how the items will look at your event and discuss any questions or customization options with our staff. Our showroom visits are by appointment only to ensure we can provide personalized attention and guidance. Contact us to schedule your visit and take the first step toward creating a stunning event decor setup.Yes! Please contact us to schedule an appointment in our Design District showroom so that we can pull specific items for you and give you our undivided attention!

Our damage waiver covers ordinary wear and tear to rentals, which can be remedied by cleaning and/or paint touch-ups.

We will certainly work with you in the event of unforeseen cancellations or harsh weather conditions. While all payments are nonrefundable, regardless of the reason, clients are subject to a full company credit for up to six months from the original event date unless otherwise stated. Please be advised, clients are permitted up to 2 rescheduled event dates within a six month period. After this, client must forfeit credit and submit a new wish list and restart the booking process. A rebooking fee is also required once a new date is selected.Please give 2 weeks prior notice when rescheduling your date.

Fifty percent (50%) of the rental amount is required to secure your event date, unless agreed upon otherwise. Please note, payments are nonrefundable, regardless of the reason of cancellation. Your remaining balance MUST be paid 14 days prior to the event. If your event is less than 14 days away, full payment is required at the time of booking. For additional fees, see the policies section.

Clients may only add or exchange items (provided that it's available and that the total cost of rental should match or is higher than the original cost) to the order, subject to the same terms, once a reservation has been confirmed.

We now allow clients to pick up and return smaller items that meet our minimum Will Call Order requirement of $500 and do not require special transportation or assembly. Please note that pickups and returns must be scheduled for a specific appointment time, which will be predetermined and included in your contract.

When transporting our rentals, you must use a clean, covered vehicle that is free of pets and smoke. Items should never be returned or dropped off outside our warehouse. If someone other than the renter is handling the pickup or return, their name must be included on the contract as the designated transportation representative.

Pickups can occur on the last business day before your event, and returns should be made on the next business day after the event, unless special arrangements have been made in advance.

Rachel O Event Styling and Rentals is dedicated to delivering exceptional customer service and ensuring timely delivery for every event. We provide high-quality prop and furniture rentals, all in excellent condition. However, please note that we cannot guarantee rental items will be completely free of signs of wear.All rental periods are limited to 8 hours, starting from the time of delivery until pickup. Rachel O Event Styling and Rentals reserves the right to refuse service to anyone.

Rates are subject to change at any time. Amounts listed below are STARTING minimums for each location but could increase based on distance within that county.MD Counties: Anne Arundel: $800, Baltimore City/County: $700, Carroll: $800, Cecil: $600, Charles: $1000, Frederick: $1100, Harford: $450, Howard: $800, Montgomery: $1000, Prince George's: $1000DC & VA: DC: $1,500, Northern Virginia: $1,700PA: $1200DE:$800

Our Delivery service includes delivery on a Friday, Saturday, or Sunday with pickup the following day. Orders will be delivered and picked up within a 3-hour window. Specific delivery and/or pickup timing is not guaranteed, but you can always request the windows that work best for you and we will do our best to accommodate!If your venue requires precise load-in and load-out times, We’ll deliver and pick up at your requested times, even providing extra staff to accommodate tight schedules. Rest assured, we’ll reconfirm the timing a week before your event, ensuring your timeline runs smoothly!

Additional fees will be charged for any deliveries or pickups made after hours (before 9: 00 Am) and after-hour pickup (after 12:00 AM). For all other out-of-town locations, delivery rates will be calculated based on mileage and applicable tolls from Rachel O event Styling &Rental Warehouse to the location, as well as potential overnights and double-round trips.

Each rental contract requires a mandatory damage waiver for an additional charge to cover your responsibility for the damage to the merchandise caused in the course of normal use. The Damage Waiver does not cover the repair or replacement costs of items that are misused, mishandled, or otherwise abused (for example: a chair breaks when being used as a ladder). The Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment incurred with normal use. This fee is non-refundable. Our damage waiver does not cover damage due to neglect such as water damage or complete loss. Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence abuse, or intentional damage by the client or client's guests. Responsibility for equipment remains with the customer from delivery until return. Please be sure equipment is secured when not in use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned for the Damage Waiver to apply.

Failure to make payment 14 days before the event will result in a $50 late charge. If the final payment is still not received within 7 days of the event, the late fee increases to $150. Failure to make full payment within 3 days of the event will result in cancellation of the reservation, and no refund or credit will be given.

Any reservation booked within 5 days of the event date is subject to late booking fees, which start at $350.

The Client assumes full responsibility for the safety and reliability of the event venue and its furnishings. The Client is also responsible for any injury, loss, death, or damage caused by event attendees or staff not employed by Rachel O Event Styling and Rentals. Additionally, the Client shall indemnify and hold harmless Rachel O Event Styling and Rentals, including its employees and equipment, against any claims, actions, damages, and liabilities (including attorneys’ fees) arising from or related to the Client's use and possession of the rental property.

If the driver arrives at the event during the requested timeframe written in the contract and cannot drop off or pick up Rachel O Event Styling & Rental's property, the client must pay an additional $200 inconvenience fee.*Please note: Prices are for day rentals only up until 12:00 AM. An additional fee will apply for early morning delivery (before 9: 00 Am) and after-hour pickup (after 12:00 AM).