What to Know
Explore our Policies to ensure you're well-prepared to embark on your event journey with us and we can't wait to serve you!
Explore our Policies to ensure you're well-prepared to embark on your event journey with us and we can't wait to serve you!
Rachel O Event Styling and Rentals is dedicated to delivering exceptional customer service and ensuring timely delivery for every event. We provide high-quality prop and furniture rentals, all in excellent condition. However, please note that we cannot guarantee rental items will be completely free of signs of wear.
All rental periods are limited to 8 hours, starting from the time of delivery until pickup. Rachel O Event Styling and Rentals reserves the right to refuse service to anyone.
Rates are subject to change at any time. Amounts listed below are STARTING minimums for each location but could increase based on distance within that county.
MD Counties: Anne Arundel: $800, Baltimore City/County: $700, Carroll: $800, Cecil: $600, Charles: $1000, Frederick: $1100, Harford: $450, Howard: $800, Montgomery: $1000, Prince George's: $1000
DC & VA: DC: $1,500, Northern Virginia: $1,700
PA: $1200
DE:$800
Our Delivery service includes delivery on a Friday, Saturday, or Sunday with pickup the following day. Orders will be delivered and picked up within a 3-hour window. Specific delivery and/or pickup timing is not guaranteed, but you can always request the windows that work best for you and we will do our best to accommodate!
If your venue requires precise load-in and load-out times, We’ll deliver and pick up at your requested times, even providing extra staff to accommodate tight schedules. Rest assured, we’ll reconfirm the timing a week before your event, ensuring your timeline runs smoothly!
Additional fees will be charged for any deliveries or pickups made after hours (before 9: 00 Am) and after-hour pickup (after 12:00 AM).. For all other out-of-town locations, delivery rates will be calculated based on mileage and applicable tolls from Rachel O event Styling &Rental Warehouse to the location, as well as potential overnights and double-round trips.
Damage Waivers - Each rental contract requires a mandatory damage waiver for an additional charge to cover your responsibility for the damage to the merchandise caused in the course of normal use. The Damage Waiver does not cover the repair or replacement costs of items that are misused, mishandled, or otherwise abused (for example: a chair breaks when being used as a ladder). The Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment incurred with normal use. This fee is non-refundable. Our damage waiver does not cover damage due to neglect such as water damage or complete loss. Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence abuse, or intentional damage by the client or client's guests. Responsibility for equipment remains with the customer from delivery until return. Please be sure equipment is secured when not in use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned for the Damage Waiver to apply.
Late Payments—Failure to make payment 14 days before the event will result in a $50 late charge. If the final payment is still not received within 7 days of the event, the late fee increases to $150. Failure to make full payment within 3 days of the event will result in cancellation of the reservation, and no refund or credit will be given.
Late Bookings—Any reservation booked within 5 days of the event date is subject to late booking fees, which start at $350.
The Client assumes full responsibility for the safety and reliability of the event venue and its furnishings. The Client is also responsible for any injury, loss, death, or damage caused by event attendees or staff not employed by Rachel O Event Styling and Rentals. Additionally, the Client shall indemnify and hold harmless Rachel O Event Styling and Rentals, including its employees and equipment, against any claims, actions, damages, and liabilities (including attorneys’ fees) arising from or related to the Client's use and possession of the rental property.
If the driver arrives at the event during the requested timeframe written in the contract and cannot drop off or pick up Rachel O Event Styling & Rental's property, the client must pay an additional $200 inconvenience fee.
*Please note: Prices are for day rentals only up until 12:00 AM. An additional fee will apply for early morning delivery (before 9: 00 Am) and after-hour pickup (after 12:00 AM).
“What to expect when I rent from Rachel O Styling & Rental” Don't worry! Our team has handled everything, which is why we've implemented some policies to give you peace of mind during your event and to help you take better care of our rentals!
Our rentals are great for outdoor daytime use, but we do require a rain plan in case of inclement weather. Please note, our team won’t place items outside if bad weather is forecasted. Rentals must be brought indoors overnight or placed under a tent with sidewalls to prevent damage. Tarps alone are insufficient. If rentals are damaged due to rain, mud, dew, or pollen, a repair or replacement fee of up to 5x the rental cost will be incurred.
At the end of your event, please make sure to wipe down all tables and bars so they’re free of water, food, and candle wax prior to pickup. All china must be scraped clear of food and placed back in their protective crates. Linens must be shaken clean of debris, air-dried, and placed in the provided laundry bag(s). Rental items returned with excessive debris will be subject to a cleaning fee.