We understand that setting up event decor can be a challenge. That's why we offer optional setup and arrangement services for your convenience. During the checkout process, you can choose to add our professional setup service. Our experienced team will ensure that the decor is placed and arranged according to your preferences, saving you time and effort. This service is available for an additional fee, and you can discuss your specific requirements with our team to create a customized setup plan.

Yes, you can view our event decor items in person before making a rental decision. We encourage you to schedule an appointment to visit our showroom and see the decor up close. This is a great opportunity to better understand how the items will look at your event and discuss any questions or customization options with our staff. Our showroom visits are by appointment only to ensure we can provide personalized attention and guidance. Contact us to schedule your visit and take the first step toward creating a stunning event decor setup.

Yes! Please contact us to schedule an appointment in our Design District showroom so that we can pull specific items for you and give you our undivided attention!

Our damage waiver covers ordinary wear and tear to rentals, which can be remedied by cleaning and/or paint touch-ups.

We will certainly work with you in the event of unforeseen cancellations or harsh weather conditions. While all payments are nonrefundable, regardless of the reason, clients are subject to a full company credit for up to six months from the original event date unless otherwise stated. Please be advised, clients are permitted up to 2 rescheduled event dates within a six month period. After this, client must forfeit credit and submit a new wish list and restart the booking process. A rebooking fee is also required once a new date is selected.Please give 2 weeks prior notice when rescheduling your date.

Fifty percent (50%) of the rental amount is required to secure your event date, unless agreed upon otherwise. Please note, payments are nonrefundable, regardless of the reason of cancellation. Your remaining balance MUST be paid 14 days prior to the event. If your event is less than 14 days away, full payment is required at the time of booking. For additional fees, see the policies section.

Clients may only add or exchange items (provided that it's available and that the total cost of rental should match or is higher than the original cost) to the order, subject to the same terms, once a reservation has been confirmed.

We now allow clients to pick up and return smaller items that meet our minimum Will Call Order requirement of $500 and do not require special transportation or assembly. Please note that pickups and returns must be scheduled for a specific appointment time, which will be predetermined and included in your contract.

When transporting our rentals, you must use a clean, covered vehicle that is free of pets and smoke. Items should never be returned or dropped off outside our warehouse. If someone other than the renter is handling the pickup or return, their name must be included on the contract as the designated transportation representative.

Pickups can occur on the last business day before your event, and returns should be made on the next business day after the event, unless special arrangements have been made in advance.

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