FAQS

We understand that setting up event decor can be a challenge. That's why we offer optional setup and arrangement services for your convenience. During the checkout process, you can choose to add our professional setup service. Our experienced team will ensure that the decor is placed and arranged according to your preferences, saving you time and effort. This service is available for an additional fee, and you can discuss your specific requirements with our team to create a customized setup plan.

Yes, you can view our event decor items in person before making a rental decision. We encourage you to schedule an appointment to visit our showroom and see the decor up close. This is a great opportunity to get a better sense of how the items will look at your event and discuss any questions or customization options with our staff. Our showroom visits are by appointment only to ensure that we can provide you with personalized attention and guidance. Contact us to schedule your visit and take the first step toward creating a stunning event decor setup.

Yes! Please contact us to schedule an appointment in our Design District showroom so that we can pull specific items for you and give you our undivided attention!

Our damage waiver covers ordinary wear and tear to rentals, which can be remedied by cleaning and/or paint touch-ups.

We will certainly work with you in the event of unforeseen cancellations or harsh weather conditions. While all payments are nonrefundable, regardless of the reason, clients are subject to a full company credit for up to six months from the original event date unless otherwise stated. Please be advised, clients are required to reschedule their event date within a six month period. After this, client must forfeit credit and submit a new wish list and restart the booking process. A rebooking fee is also required once a new date is selected.

Please give 2 weeks prior notice when rescheduling your date.

Fifty percent (50%) of the rental amount is required to secure your event date, unless agreed upon otherwise. Please note, payments are nonrefundable, regardless of the reason of cancellation. Your remaining balance MUST be paid 14 days prior to the event. If your event is less than 14 days away, full payment is required at the time of booking. For additional fees, see the policies section.

Clients may only add or exchange items (provided that it's available and that the total cost of rental should match or is higher than the original cost) to the order, subject to the same terms, once a reservation has been confirmed. 

FINAL SELECTIONS. The client will make any final selections and additions within 21 (Twenty-one) days before the event. The final fee will be based on the amount of items, goods, and services agreed to as of that time. Rachel O Event Styling and Rentals does not guarantee the availability of rental items until the client and Rachel O Event Styling and Rentals have signed the agreement and/or Addendum.